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101 West Street, Millersburg, PA 17061
email: contactus@millersburgwater.com | call: (717) 692-4711
METER REPLACEMENT PROGRAM  - FAQS
  • Why is it necessary for MAA staff to replace the water meters?
As with any measuring device, meters can become less accurate as they age. Water meters have a useful
file of approximately 20 years, after which accuracy will diminish. 

  • Do I need to be home for the meter replacement work?
Yes, 90% of our residential meters are located inside homes. Someone will need to let our employees in to 
perform the replacement.

  • Will the water flow be interrupted during installation?
Yes, an MAA employee will have to shut off your water for a brief time to replace the meter.

  • Is there anything I need to do to prepare?
Yes, provide easy access to the existing meter.

  • How long will the meter replacement take?
It typically takes less than 30 minutes to change a meter.

  • Who will install the meters?
MAA employees will be installing the meters. Their names and pictures are under ‘Installer Verification’.
They all drive white vehicles with a blue Millersburg Area Authority logo on the side.

  • Is everybody getting a new meter?
Yes, Industrial and Commercial customers’ meters have already been replaced. All Residential customers 
will be replaced during the next 9 years.

  • What if there is a leak at the meter or any problems after the meter is installed?
Call the MAA Office at (717) 692-4711.

  • What if the installer cannot change out the meter because the shutoff valves do not work?
In the event there is a pre-existing condition that prevents the installer from changing the meter, such as a 
malfunctioning valve or leak, the homeowner will be advised of the necessary steps to follow. In some cases 
if the inlet valve is not working, the MAA may be able to shut the water off from the curb and the meter may 
possibly be changed even though the valve does not work.

  • Who do I call if I have questions before I make an appointment to have the meter replaced?
Please call the MAA Office at (717) 692-4711.

  • What is Backflow and why is it important?
Backflow is the reverse flow of water or other substances into the treated water distribution system. 
There are two types of backflow, backpressure and backsiphonage.
Backpressure happens when the pressure of the residence exceeds the positive pressure in the water 
distribution main. 
An example of this is a hot water heater that is not protected by a backflow preventer. When the water is 
heated rapidly, the pressure in the residence exceeds the pressure in the water distribution main.
Backsiphonage is caused by a negative pressure in the water distribution system. Negative pressure in the 
water distribution system can occur because of a water main break or when a hydrant is being used for
firefighting.


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